The Complete AI Care Team
for Your Members
Empower your members, reduce support costs, and drive better health outcomes with the industry's first unified patient navigation platform. PeopleCare.ai integrates financial, clinical, and emotional support into a single, white-label solution for your organization.
The Challenge
Your Members Are Lost. Your Support Teams Are Overwhelmed.
Today's healthcare ecosystem is a maze of disconnected systems, confusing bills, and complex care plans. This fragmentation creates a poor member experience and drives significant operational costs for your organization.
High Support Burden
Your teams spend countless hours answering repetitive questions about benefits, bills, and in-network providers, leading to burnout and high operational costs.
Low Member Engagement
When members are confused and frustrated, they disengage from their health, leading to poor adherence, worse outcomes, and higher downstream costs.
Member Churn
A negative healthcare experience is a leading driver of dissatisfaction. For ICHRA providers and health plans, this translates directly to member churn and lost revenue.
The Solution
Give Every Member a Dedicated AI Care Team
PeopleCare.ai is a comprehensive, AI-powered platform that you can offer to your members under your own brand. Our platform unifies the three critical pillars of healthcare support into one seamless experience, providing each member with a dedicated AI Care Team that works for them 24/7.
Financial Intelligence
An AI agent that analyzes medical bills for errors, helps with insurance appeals, and finds cost-saving opportunities.
Clinical Intelligence
An AI agent that helps members understand their diagnosis, navigate treatment options, and manage their medical records.
Emotional Intelligence
An AI-powered community platform that connects members with peers for emotional support and shared experiences.
How It Works
Integrated Intelligence in Action
Our platform's true power lies in how its three intelligent agents work together. They share context and communicate in real-time to provide a proactive, holistic support experience that no human-only team can match.
A New Bill Arrives
The Financial Agent automatically scans a member's new medical bill, detects a $1,500 coding error, and flags it for appeal.
Clinical Context is Applied
The Clinical Agent, recognizing the bill is for a recent diabetes-related procedure, cross-references the member's care plan to ensure all services were medically necessary and covered.
Proactive Support is Offered
The Community Agent, aware of the member's recent diagnosis, sends a notification: "We're handling the bill error. In the meantime, would you like to join our 'Living with Diabetes' support group?"
Flexible Integration
Built to Integrate With Your Ecosystem
We understand that every organization is different. That's why we designed our platform to be flexible, offering a range of integration options to meet your specific technical and business requirements.
Embedded Widget (SDK)
Easily embed our AI chat and navigation tools directly into your existing member portal or mobile app with just a few lines of code. Your members get instant access to the AI Care Team without ever leaving your digital properties.
Hosted White-Label Portal
We provide a complete, standalone member portal hosted on a custom domain (e.g., support.yourcompany.com). The entire experience is branded with your logo, colors, and identity, offering a seamless extension of your brand.
API-First Integration
Leverage our robust suite of APIs to pull our financial, clinical, and community intelligence directly into your own proprietary applications. Build custom workflows and user experiences while our platform handles the heavy lifting on the back end.
ROI
Better Outcomes for Your Members. Better Results for Your Business.
Investing in a better member experience isn't just the right thing to do—it's the smart thing to do. The PeopleCare.ai platform delivers a clear and measurable return on investment.
Reduce Operational Costs
Automate up to 70% of inbound member support queries, freeing up your human teams to focus on high-value, complex cases.
Increase Member Retention
A seamless, supportive healthcare experience is a powerful differentiator. Our B2C platform boasts a 91% 30-day retention rate.
Improve Health Outcomes
By guiding members to the right care, improving adherence, and providing emotional support, our platform helps lower downstream costs.
Drive Engagement
A single, easy-to-use platform for all healthcare needs encourages members to actively participate in managing their health and finances.
Security & Compliance
Enterprise-Grade Security. Uncompromising Compliance.
We are built from the ground up to meet the rigorous security and compliance standards of the healthcare industry. We understand that protecting your members' data is paramount, and we have implemented a multi-layered security framework to ensure the highest levels of privacy and protection.
HIPAA Compliant
Our platform adheres to all HIPAA and HITECH regulations for the secure handling of Protected Health Information (PHI).
SOC 2 Certified
We undergo regular third-party audits to ensure our systems and processes meet the highest standards for security, availability, and confidentiality.
Data Encryption
All data is encrypted both in transit and at rest using industry-best practices.
Business Associate Agreements (BAA)
We readily sign BAAs with all our enterprise partners to provide legal assurance of our commitment to data protection.
Ready to Transform Your Member Experience?
See how the PeopleCare.ai unified platform can help you reduce costs, increase retention, and deliver a world-class healthcare experience. Schedule a personalized demo with one of our solution experts today.
Or email us at ContactUs@peoplecare.ai